Comments and complaints assist us to make improvements
The management of Better Connected Community Services welcomes suggestions and complaints as opportunities to improve our organisation’s service to you and to others.
1. Talk about it
You are encouraged to discuss your concern with the Co-ordinator or Manager. Your complaint will be followed up within 48 hours. Feedback will then be given to you after this time. You can contact us on (02) 9024 5500.
2. Write it down
Write a note about your complaint, comment, suggestion or query and send it to the manager of the relevant Better Connected branch, be it Caringbah, Cronulla, Jannali, Miranda or Rockdale.
You can be assured that issues raised will be followed up. You will be given personal feedback if you write your name.
email: info@betterconnected.org.au
3. External Agencies
If your problem has not been resolved after using the above methods or if you feel as though the issue is more complex, you are welcome to contact any of the following external agencies to take your complaint further.
NSW Ombudsman’s Office
Level 24, 580 George Street
Sydney NSW 2000
phone: 02 9286 1000
toll free: 1800 451 524 for outside Sydney metro
email: nswombo@ombo.nsw.gov.au
www.ombo.nsw.gov.au
NSW Community Services Commission (CSC)
Level 3, 128 Chalmers Street
Surry Hills NSW 2000
phone: 02 9384 4999
toll free: 1800 060 409 for outside Sydney metro
Multicultural Disability Advocacy Association (MDAA)
10-12 Hutchinson Street
Granville NSW 2142
phone: 02 9891 6400
toll free: 1800 629 072
www.mdaa.org.au
Disability Discrimination Legal Centre NSW (DDLC)
PO Box 989
Strawberry Hills NSW 2012
NSW only: 1800 800 708
direct: 02 9310 7722
www.ddlcnsw.org.au
Welfare Rights Centre, Sydney
102/55 Holt Street
Surry Hills NSW 2010
phone: 02 9211 5300
toll free: 1800 226 028 for outside Sydney metro
TTY: 02 9211 0238
www.welfarerights.org.au
Administrative Decisions Tribunal – Community Services Appeals Division
Level 10, John Maddison Tower
86-90 Goulburn Street
Sydney NSW 2000
phone: 02 9377 5711
fax: 02 9377 5723
www.adt.lawlink.nsw.gov.au
NDIS Quality & Safeguard Commission
Toll free: 1800 035 544
www.ndiscommission.gov.au
There are no reprisals for complaints
Complaints and suggestions are ways in which you can help us improve – complaints are welcomed. There are no reprisals if you share a concern, suggestion or make a complaint to help us to improve our approach.